1. Breville New Zealand Limited (CN 914681), of 6b Pacific Rise, Mt Wellington Auckland, New Zealand (“Breville”) provides a service in New Zealand by which a Breville representative visits an eligible customer’s home and spends an hour helping them to become familiar with their Breville Oracle Espresso machine and its features (“White Glove Service”). The White Glove Service is a complementary service provided by Breville to selected customers who pass the application approval process. Offer only available to customer’s homes located in eligible geographical locations within New Zealand – customers must complete application to confirm if they meet the geographical eligibility requirements.
  2. Information on how to apply for and qualify for the White Glove Service form part of these Terms & Conditions. Applying to participate in the White Glove Service is deemed acceptance of these Terms & Conditions.
  3. To submit an application for the White Glove Service, individuals must visit the application form on the Club Oracle Website at (“Application Webpage”) input the requested details including their postcode for their place of residence and submit the fully completed application form. The Club Oracle website is only a means of collecting applications, and submission of an application in no way guarantees a customer will receive the White Glove Service. Application for the White Glove Service is available only while the Application Website is ‘live’.
  4. Eligible applications will be entered into a review process before an application is accepted by Breville.
  5. Breville reserve the right, at any stage, to deem an application invalid. Applications may be deemed invalid for reason/s including, but not limited to: the residence of the customer is located outside of an eligible geographical area (as determined by Breville in its complete discretion), a customer’s residential address is deemed unsafe by Breville, or if an applicable Breville Espresso machine has not been purchased.
  6. A representative from Breville will contact selected applicants which meet the geographical eligibility requirements (based on postcode provided) and proceed with further checks to determine whether their application is valid. If the application is deemed valid by Breville, the Breville representative will proceed to book the customer an appointment for the White Glove Service at their household. All bookings are subject to availability. Records of all appointments will be kept on Breville’s files. Breville has the right to cancel and reschedule any appointment at its complete discretion.
  7. Breville will track the geographical location of each Breville representative, in the course of providing the White Glove Service, and monitor them remotely for training and safety purposes.
  8. Applying to participate in the White Glove Service grants Breville the right to use personal information (provided on the application form and to a Breville representative), to contact customers in the event of an emergency, or suspicion of an emergency, or to arrange an appointment or change the day and time of a scheduled appointment. Any costs incurred by the applicant associated with accessing the Internet, applying for the White Glove Service or telephone enquiries in relation to the service are the sole discretion of the applicant.
  9. Breville makes no guarantee of the availability of its web services and will not be held responsible for interruption of service that may interfere with the applicant’s ability to receive the service.
  10. Incomplete or indecipherable application forms will be deemed invalid at Breville’s discretion.
  11. Only one (1) White Glove Service permitted per household. Breville’s decision is final and no correspondence will be entered into.
  12. Applicants must retain their original store purchase receipt and the full product barcode from the Breville Oracle Espresso machine purchase as proof of purchase. Failure to produce the proof of purchase when requested may, in the absolute discretion of Breville, result in Breville invalidating a person’s White Glove Service application and forfeiture of any right to the White Glove Service. The purchase receipt must clearly specify the store of purchase and that a Breville Oracle Espresso machine was purchased prior to submission of the White Glove Service application form.
  13. If a customer is not available at their home at the start time the White Glove Service is booked for, then they will forfeit their right to the White Glove Service and no additional booking or re-schedule will be permitted.
  14. White Glove Service bookings are not transferable.
  15. Breville reserves the right, at any stage, to verify the validity of applications and applicants (including a applicant’s identity, age and place of residence) and to disqualify any applicant who submits a application that is not in accordance with these Terms & Conditions or who tampers with the application process. Errors and omissions may be accepted at Breville’s discretion. Failure by Breville to enforce any of its rights at any stage does not constitute a waiver of those rights.
  16. If the Breville White Glove Service offer is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of Breville, including but not limited to technical difficulties, unauthorised intervention or fraud, Breville reserves the right, in its sole discretion, to the fullest extent permitted by law, to modify, suspend, terminate or cancel the Breville White Glove Service offer, as appropriate.
  17. Nothing in these Terms & Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of New Zealand (“Non Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, Breville (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the Breville White Glove Service offer.
  18. Except for any liability that cannot by law be excluded, including the Non Excludable Guarantees, Breville (including its related bodies corporate, respective officers, employees and agents) are not responsible for and exclude all liability (including negligence), for any personal injury; or loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of; (a) any technical difficulties or equipment malfunction (whether or not under Breville’s control); (b) any theft, unauthorised access or third party interference; (c) any application that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Breville) due to any reason beyond the reasonable control of Breville; (d) if a White Glove Service booking is cancelled or re-scheduled; (e) taking/use of the White Glove Service.
  19. Breville collects personal information ("PI") in order to conduct the White Glove Service offer and may, for this purpose, disclose PI to third parties, including but not limited to agents, contractors, service providers and offer suppliers. Application for the White Glove Service is conditional on providing this PI. In addition to any uses that may be outlined in Breville’s Privacy Policy, by submitting an application, each applicant then consents to the information they submit, being entered into a database of Breville and for this information to be used, for an indefinite period, unless otherwise advised, for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the applicant. All personal details of the applicant will be stored by Breville and are subject to Breville’s privacy policy, see Breville may also transfer PI to entities outside New Zealand however will ensure any such entities will treat PI in accordance with Breville’s Privacy Policy. Breville’s Privacy Policy also contains information about how applicants may opt out, access, update or correct their PI, how applicants may complain about a breach of the New Zealand Privacy Principles or any other applicable law and how those complaints will be dealt with. All applications become the property of Breville.